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Frequently asked questions

How can we help you understand Shelterr.com

  1. Why should you put a property on Shelterr.com ?

    Shelterr.com is the most intuitive real estate search tool of the market. Uploading a property on Shelterr.com will only take a few minutes. It will be seen by thousands of users and this will not cost you a penny. In addition and if you wish you can also put your property online on other platform and this in a single click , increasing the visibility of your property on other platforms.

  2. How much does an ad cost on Shelterr.com ?

    Whether you are an individual user or a professional user the cost of an ad is € 0.00. Posting an ad on Shelterr.com is free. However, you can highlight it on the platform and thus differentiate it from other ads by paying the sum of 7 € / month . * If you are a real estate professional using a online software, fees will be invoiced.

  3. How to upload an real estate ad on Shelterr ?

    Putting an online real estate ad on Shelterr.com consists only of two stages. 1. Click " Place a property online ." If you are not registered on the website, please do so, its free and its needed to upload a property online. 2. Fill in the information about your property starting with its location , price , description and pictures. You will be surprised by the speed of the module. You can of course change the description of the property . Note that this step can be performed directly or subsequently. It is possible to do it from your smartphone. For more details about the upload of a property please click on the icon 's “how it works” then “Putting a propertyl online”. The stages of the launch are detailed .

  4. How long does it take for my ad to be online on Shelterr ?

    On Shelterr , we are committed to a proposed verification of every ads on the site to avoid scams. Ads are posted from 1 minute to 24 hours after the registration. It may however happen that you decided to pay by bank transfer. In this case, it is possible that your property would be published once we received the payment, which can take between 12 to 48 hours.

  5. Will the location from my property be public ?

    On Shelterr you can decided to leave the full address of a property ( street and street number ) , the incomplete address of property ( Street only) or just the location of it ( or common area ) . In the third option we advise you to move the home on the map in a adjacent streets or a street close to your property to define a little more precisely the area in which your property is located.

  6. What is improvement tool photos ?

    On Shelterr we offer our users improving their photos with simple editing tool that will increase the brightness and contrast of the photos, ensuring better visibility on the platform. Feel free to use the tool by reminding you that the photos are the most important criterion of property after the location and its price.

    With our unique compression tool , photos are reduced without losing quality. This will allow you to upload a series of photos in seconds , no matter the size . To avoid any security breach at the site, we still set a high ceiling of 10 Mega per photo.

  7. How to increase the visibility of your advertisement?

    We always advise users to put photos of your property, its exact or approximate address to allow geolocation. We also advise you to add a full description that includes the most accurate description of your property. You can also choose the " Featured " option, which will put your ad in a different color from the others, thus bringing forward on the map and in the listing.

  8. My property does not appear on map or the system does not recognize the address of my property ?

    Shelterr works with a map data provider often performing data updates and can not be held liable for system failure. For many reasons , it may happen that your address would not be found. Try therefore to spell your street , neighborhood, town or city differently. If the problem persists, please try to introduce a street close to yours. You can manually move your property to the corresponding street. If the problem persists , please contact our team.

  9. What is the differences between a draft, a published property and a back up?

    A draft property is a property that will not be seen by other users on the platform. so you can preview your ad on the site. A published property is a property that appears on the platform. A saved property is property you added to your favorites .

  10. How many ads can I put online as a free user ?

    You can upload 10 properties online for free , then if you want to upload more properties, it is necessary that you acquire a premium account. This account will allow you to upload an unlimited number of property and enjoy a lot of features.

  11. What payment methods are available on Shelterr ?

    Shelterr accepts the following payment methods: - Credit cards: Visa, MasterCard - Payment System Online : paypal - Online banking You can also make your transfer to the account : Iban : BE07 7320 3546 4766 EUR Bic : CREGBEBB

  12. How can I be contacted for online ads upload?

    Visitors can either contact you by e -mail or directly through the contact information you upload on your page. It is also possible to assign a professional present on the platform in order to represent your property. In this case, you simply assign a new contact to the property in the online update tool of your ad. If your agent is not on Shelterr an invitation email will be automatically sent.

  13. Can I upload any type of property on Shelterr.com ?

    On Shelterr the presentation of each property type is different from each other in order to provide the user only essential information when viewing your property. So you can upload garages, land, apartments, houses , buildings , shops, public sales and other types of properties.

  14. For how long will my property be online Shelterr.com ?

    On Shelterr properties are available online for a period of 6 weeks. One week before the end of the session, you will receive an email asking you to extend or not your ad. This email will be returned the day of expiry of the announcement. You just need one click to extend the posting of your ad and then ignore the email in which case your property will be automatically removed from the website. It will still be available in your management interface.

  15. May an agent represent my property on shelterr ?

    Indeed it is now possible directly through the interface to give the representation of your property to a real estate agent of your choice. You can do this during the launch or if you want, later in your management interface. Working with agents will increase your chances of selling your property quickly. This is why you should select the most appropriate agent to represent your property through the interface .

  1. How to look for a real estate property on Shelterr ?

    To find a property on Shelterr : 1 Enter the name of a street, a town or region in the search bar of the main page , this can also be done on the map. 2 Select any additional search criterion in the main menu to specify your search . 3 The map or the listing will display the available real estate in the street, the neighbourhood or the selected town and other property that matches the search in the selected area. 4 You can add additional search criteria in the left menu to specify your search. 5 On Shelterr see also the offers of real estate by municipality or agency. The agencies and the municipalities have their own page with photos and additional information. Do not hesitate to consult them.

  2. The menus on Shelterr.com

    On Shelterr we have two main menus. The first menu is located above the map, it allows you to make a first segregated search by location, type of property, sale or rental , the price of the property and the size of the real estate. The left menu provides information about realotrs in the neighborhood and the adjacent towns of your search . By clicking on the tab “more filter” in the left menu, you can add additional criteria including segregation depending on the type or condition of the property.

  3. How can I save the interesting properties ?

    To save the properties you are interested in, simply add them to favorites by clicking the heart icon . You can do the same with municipalities and real estate agencies.

  4. How can I save my search ?

    Your search criteria can be saved in your profile under " Saved Search Filters ". You can add up to 5 different search profiles . You can also receive e- mails according to your requests.

  5. What is “drawing on the map”?

    Our "draw on the map " tool lets you draw circles on the map allowing you to see only the property corresponding to your request and included in the circle. This is useful if you want to live some streets of a city or a neighborhood. Of course you can save the search criteria for future use.

  6. How to contact an agent ?

    You can find information about a property on its page. The information about its location and especially the contact information .It can be a private user, a realtor, a property dealer, a promoter or a notary. The contact information are located just below his picture and his name. Just click on one of the icons to go straight to its website , telephone , email and even Facebook page.

  7. Are the ads always exactly geo-located ?

    This would of course be our dream , but this is unfortunately not always the case. We ask our users to be precise while geo-locating their property using exact street and house number. However some users whether private or professional does not wish to put the information on the internet for reasons of confidentiality. It is possible that certain property are in a adjacent street from the correct address or even located a little further in the area.

  8. Why do some ads have different colors?

    On Shelterr , we determined a range of colors enabling the user to differentiate the properties which are to let or sell. The idea is to refine this segregation by color thereafter, as in the case of goods sold or featured property ( highlighted by the user). The blue is the color related to property that are on sale . The green color is related to property that are rented . Dark blue or green color are related to featured property and orange stand for sold properties. Other colors will appear soon on Shelterr.com.

  9. Can i search by Neighbourhood ?

    Indeed you can search your property by town, neighbourhood or even a place on the map. You can also search your property referring to some real estate agency.

  10. Can I search using the listings ?

    Of course on Shelterr you can search using the map but also using the listing. You can also change the layout of the ads. They can be submitted by list or cube as you prefer.

  11. My research is stuck and nothing appears ?

    Have you refreshed your search filters by clicking the refresh icon? The Shelterr service always keeps your search if you are offline, so you can always stay on the type of property you are looking for. By refreshing your filters it remove your type of previous research and begins a new search. This does not work ? Have you refreshed your history or your browser ? In view of the many adaptations that we regularly do on the site. We invite you to refresh your history or your page. On Mac this can be performed by clicking the button (Command + R) on PC this can be performed by clicking F5

  12. What does the number in the round or rectangle on the map mean ?

    The numbers in the circle represents the number of properties being in the city or in the street. The numbers in the square represents meanwhile the prices of the properties.

  13. Can I make an international search?

    Indeed you can perform an international research Throughout the entire world. Shelterr wants to Become The first research platform in the world.

  1. Why would you create a profile on shelterr ?

    Creating an account is completely free and allows you to use every functionalities. The creation of an account also allows you to upload property. Shelterr offers you the opportunity to work with a revolutionary and innovative platform.

  2. How to create a private profil ?

    Click on the link “Sign up” located on the right top of the page and then fill out the registration form.

  3. Are my personal data secure ?

    We respect all European Union legal standards in the terms of protecting your data and personal business contact . Conditions of use can be found at the bottom of our website.

  4. How do I delete my account?

    Once logged into your account go in " Account". Click the link "Delete my account" .

  1. How to manage your listing on Shelterr.com?

    Managing your ads on Shelterr is a task as simple as putting it online. In your personalised interface , simply click on “property”, you will have access to your property’s platform. Then you can change the price or the photos. You can also set it whether visible or invisible. Learn how to manage with the features of a property management by visiting your custom interface.

  2. How can I modify my property?

    You can always change the price and description and any other criteria about your property through your "member " space. When you edit your ad , especially in case of a discount, an information banner will appear on your ad, informing visitors about the discount.

  3. What happen if i change the price of my property ?

    An informative banner, placed on the your property’s pictures will inform visitors about any existing discount.

  4. How can I remove my property in advance ?

    On Shelterr , you can remove your ad in advance through your "member" space. You simply have to click on "invisible", she will be immediately removed from the site .

  5. I sold my property through Shelterr.com

    When your property has been sold through shelterr.com, you can put it into "sold properties" through your interface. You can do it by mentioning an approximate selling price. Doing this you contribute to bring transparency to the real estate market. Shelterr won't retain neither pictures or contact data from your properties.

  6. Where can i found my properties ?

    In the dashboard of your management interface, click on "Properties", then you can manage your ads.

  7. I have received no requests for my property

    In the dashboard of your management interface, click on "Properties", then you can manage your ads.

  8. I have received no requests for my properties

    You have not yet received any requests for your property: we are sorry. - Are you sure you have correctly completed the data of your ad ? (photo, relevant information , description ... ) - Have you fulfilled your property contact details ? - Did you share your property on social networks? ( On facebook or email ) - Have you upload your property on the platform through the Featured option? - Are you sure about the price of your property ? ( Shelterr Always Council to refer to a professional to estimate the market and mainly to sell or let your property ) .

  9. How to increase the visibility of my property ?

    Increase the visibility of your ad on Shelterr.com is simple. Besides the work of the advertisement itself ( see video about online publication of an announcement.) We recommend the following stages : - Share your property on social networks. - Select the option Featured highlighting your good across the interface . - Consult a professional ( real estate agent ) to have an accurate estimation of your property. He could also help you sell or rent your property faster.

  10. Can I print my property on Shelterr.com ?

    Of course you can print your ad through shelterr.com. We have treated printing allowing you to share your property paper when filed or expose your ad in a kiosk.

  11. Can I receive an invoice for inserting an ad if I 'm not professional?

    You can request an invoice by sending your property’s reference and the billing information to [email protected] You will receive the invoice by mail within one month after the publication of your ad. This service is not free.

  12. Can I upload my property on different platforms ?

    On Shelterr you can upload your property on partner platforms. How? During the final stage just select the site where you want your property to appear. You can also perform this task when editing your ad. Increasing visibility to the maximum in your encoding only once, your property will be visible on several sites.

  13. I do not have accounts on these other platforms

    It does not matter , an account will be created automatically when uploading your property.

  14. Can I give my properties’s representation at agents on Shelterr ?

    Indeed it is now possible directly through the interface to give the representation of your property to a real estate agent of your choice. You can do this during the launch or if you want, later in your management interface. Working with agents will increase your chances of selling your property quickly. This is why you should select the most appropriate agent to represent your property through the interface .

  1. How to create a professional profil ?

    Click on the link “Sign up” located on the right top of the page and then fill out the registration form. Then mark the box “i am a professional”, thus fill out the new registration form.

  2. Are my personal data secure?

    We respect all European Union legal standards in terms of protecting your data and personal business contact . Conditions of use can be found at the bottom of our website.

  3. Why would you create a profile on shelterr ?

    Creating an account is completely free and allows you to use every functionalities. The creation of an account also allows you to upload property. Shelterr offers you the opportunity to work with a revolutionary and innovative platform.

  4. How do I delete my account?

    Once logged into your account go in " Account". Click the link "Delete my account" .

  5. Why should i create a professional work page ?

    A professional page will allow you to highlight your agency and your properties. Public users identify themselves more easily to you and seek to get in touch with you. We advise you to create a page where private users will find information about your agency. You can also create your personal url through our platform.

  6. Why add the members of your team?

    By adding members of your team , they will be visible by every private user. Private user can get in touch with them directly and see the properties that are in their portfolio.

  1. Complete your profile.

    Completing your profile on Shelterr.com will not give us more information about you… It will give to your clients a better overview of what you are doing and what you are the best at. Completing your profile also implies to have a good overview of the properties you manage.

  2. URL your profile

    On shelterr.com you can have your personal URL, you can also link your agent and agency page to your social network pages and your website. This will increase your SEO such as your traffic and therefore your visibility on the market.

  3. Add your team members

    Private users love to know with whom they are going to work with. It is not simply your agency’s reputation that matter but also the key people of the agency. The more complete is the information about your team the more you will get visits on your profile.

  4. Share your information

    Sharing your agency or agent profile, your properties and even your review will drag visitors on Shelterr.com but also on your profile and the properties you manage. The more you share the more people will know you are an active agent.

  5. Review and advice

    Asking review to your customers and writing advice for others will let people know how professional you are. The more reviews you have the more people will want to work with you. This is the same for your advice, helping others on their real estate issues will drag visitors to your profile and your properties. Be an active member of our community and be rewarded by increasing your business.

  6. Advertising

    On shelter.com we provide advertising space to real estate professionals in order to let potential buyers or renters know that you are active in a specific region. Visitors don’t always know which agency to work with in a specific area. Advertising your agency will therefore let them know you are a specialist of this area and so make them want to work with you.

  7. Can I manage my clients through shelterr interface ?

    We put at your disposal a personal agenda and a database that allows you to organize, facilitate and streamline contact with your customers.

  8. Can I manage the advertising campaigns that are targeted through your plateform ?

    Yes, you can manage ads directly on the platform, in one click your ads appear on the site and you can track their evolutions (number of clicks , number views ... ) in the campaign management interface, which is in your account.

  1. Who are the founders of Shelterr ?

    Benjamin Wayenberg (Chairman, CEO & Co-Founder) Laurent Van Den Eynde (Associate Director & Co-Founder) Thomas Claessens (Technical Director & Co-founder). To learn more about Shelterr’s founders go directly to the dedicated page: http://www.shelterr.com/founders

  2. I want to work at Shelterr, how do i do?

    If you work as an intern at shelterr.com send us your application as a mail titled: Internship at Shelterr.com You want to work at / or in collaboration with Shelterr.com. Send us your CV as a mail titled: "Your position" among Shelterr.com You want to work in / or in collaboration with Shelterr.com. Send us your CV as a mail titled: "Your position" among Shelterr.com. For more information visit the page dedicated to the "Work in shelterr.com" http://www.shelterr.com/job

  3. Where and how can i contact you?

    To contact us, send us an email at [email protected] or call +32.2.534.43.46 if you live in Belgium or +33 (0) 1.84.06.14.02 if you live in France

  4. What is Shelterr’s Philsophy ?

    Shelterr philosophy is based on a total alignment of interest with the various players in the real estate market. We have a Win Win relation with the users whether private or professional. Our ethic work and our neutrality clearly make us strong in this complex market.To learn more about the philosophy of shelterr.com go check the page dedicated to it : http://www.shelterr.com/philosophy

  5. What is your pledge of confidence ?

    At Shelterr, We are committed to provide the most intuitive real estate search engine of the market. Therefore we work tirelessly to always go beyond the expectations of our users. We are listening to them and trying to balance our efforts between the needs of our private and professional users. By adopting this dual approach Shelterr ensures the relevance of it’s functionality and the intuitiveness of use. For more information please visit the dedicated page at: http://www.shelterr.com/pledge

  6. Is Shelterr an international platform?

    Indeed, Shelterr wish to expand its search engine and its online real estate services on a worldwide basis, allowing any user to look on a single site, houses, apartments and other properties for sale and for rent in the world. The technology behind the Shelterr.com site allows it to cover in a few weeks country in the world where it is not yet present. Although shelterr.com wish to extend itself. We are currently looking for partners outside Europe to collaborate on the development of the site and its reputation. For more information on Shelterr.com, do not hesitate to contact the team manager at the following address: [email protected] If you wish to participate in the expansion of Shelterr on a international scale do not hesitate to contact us through the page, http://www.shelterr.com/world Shelterr wants to become the single European platform property search engine.

  1. Why advertise on Shelterr.com ?

    By advertising on Shelterr.com you do not just get an advertisement on the platform , you also get an instant visibility of your brand and your ads on one of the most intuitive real estate search engine of the market.

  2. Can I target my ads ?

    You can target your ads by neighbourhood, city, and country.

  3. How does advertising works on Shelterr.com ?

    On Shelterr , advertising is calculated on a CPM ( cost per impression ) which means that you pay only when your ad is seen. In addition, our CPM are on average the lowest in the industry.

  4. What is an impression?

    An impression is the display of an advertisement on a user screen. The metric used is the CPM or cost per impression , the unit is usually 1000. When your ad has reached 1000 views you will pay a set price. The impressions are guaranteed on Shelterr . So you only pay when your ad is seen .

  5. What is the cost of an advertizing on shelterr ?

    Shelterr offer at first several advertising packs which you can subscribe. Once the request is performed your ad will be placed on the site on the insert selected and the chosen geolocation. Your advertising will be removed once your completed your budget . On Shelterr, advertising payment shall be done in advance.

  6. How to advertise on Shelterr.com ?

    As a professional member you can easily carry advertising on the site of Shelterr.com. 5 steps are needed to make advertising trough our platform. 1. Upload your logo or your advertising. 2. Select your advertising insert . 3. Select the city where you want it to be active. 4. Select your budget. 5. Make your payment through the website or by bank transfer.

  7. Where can I access the condition of advertising?

    The terms of use of advertising on Shelterr can be found in the footer of the site. Click on condition of advertising.

  1. Why have you done a mobile app ?

    Shelterr is a technology start-up, therefore the site wish to develop on all platforms which are accessible. Moreover it facilitates the use of the platform for a large number of users .

  2. how does the push notification works ?

    With Shelterr Apps for iOS and Android, you can receive notifications when new listings hit the market, drop in price, show an open house date or are sold. Shelterr agents can also sign up to receive notifications every time they receive a new contact.

  3. Whats the agent listing directory ?

    This is a page where we find a list of all real estate agents, registered in the shelterr platform. There you will find their contact information, their Facebook page and their Web page.

  4. Can I save the real estate agent that I like ?

    Yes, simply click on the heart, wich is right next to the name of the realtor. This contact will be immediately added to your favorites.

  5. Can I search by localities and agencies?

    You can search by name or by location.